Look, AA -- after using your website last time, when I couldn't even find your NUMBER - to now having you hang up on me, you're going to drive me to drink and then actually - ironically enough, require me to ATTEND AA.
I absolutely HATE you, American Airlines. You are rude on the phone and have zero customer service skills. I had to book a flight for my boss in April and after what seemed like hours of finding the perfect flight online, I decided to book it. When I didn't receive a confirmation number, I called the main reservations line to make sure I was confirmed with a seat - and Mr. Customer Service Rep discovered that I was, in fact, NOT on the roster. Well then - let's order another ticket, shall we?
Fine, great.
Cut to: my boss getting a credit card bill and realizing he's been charged TWICE for the same flight, different ticket numbers. So, AA - you're telling me that even though Mr. Customer Service Rep said I was in the clear - and after your website did NOT send me a confirmation -- you charged me anyway? Oh hell to the N-O.
Cut to: me calling your refund department and Automated Abigail telling me that you are experiencing high call volumes. Fine. I'll hold. Oh, what's that? You don't give me the option of holding? You tell me to CALL BACK LATER and hang up on me?? Are you insane? Do you think I have time to keep trying to dial your 800 number? Not only that, but I can't SKIP ahead past Automated Abigail. Like, I know I need to press 6 and then 0 - but I have to wait until Automated Abigail gets to the end of her message. Like, are you people serious????
Get with the technology. Call Cisco and have them rework your phones. Call a bunch of professional clowns and have them redo your structure, because I really think it would be better if they ran American Airlines instead of the dooftards you have there now.
I'll be calling you back again every 10 minutes until there's someone who is available to talk to me. And then I'll be sure to let my company know that this non-billable bullshit was really worth the non productivity you caused me to have today.
Eff you,
Z.
AA is the WORST airline EVER. They completely screwed up my honeymoon...they overbooked our flight and just as we were about to get on, they told us they couldn't fit the rest of the passengers!!! THEN, we had to stay at a hotel at La Guardia (while our luggage was in St. Maarten) overnight and take another flight the next day...and of course, with stop-overs. Best part, we complained and complained and complained and never got one thing for them f'ing up our honeymoon. Even had problems on the way home... I seriously don't know how they are even still in business. Your blog just infuritated me all over again.
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